LottaBins Privacy Policy

LottaBins ("we", "us", or "our") provides orchard management software and mobile applications for commercial farm operations. This Privacy Policy explains how we collect, use, and protect information when you use the LottaBins mobile app and related services (collectively, the "Service").

By using the Service, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Account Information

To access the Service, a LottaBins customer account is required. We may collect:

• Name
• Email address
• Business or farm name
• Phone number
• Role or user type

1.2 Orchard & Operational Data

Customers may input farm-related data, including:

• Orchard names and locations
• Bin assignments and IDs
• Yield data
• Harvest activities
• Equipment usage
• Notes and operational logs

This data is owned by your organization and used solely to provide the Service.

1.3 Device & Technical Information

When using the app, we may automatically collect:

• Device model
• Operating system version
• App version
• IP address
• Crash logs
• Diagnostics related to performance and errors

1.4 Authentication & Security Data

We collect login credentials and tokens required for secure access. Passwords are encrypted and never stored in plain text.

2. How We Use Information

We use collected information to:

• Provide, operate, and maintain the Service
• Authenticate users and manage access
• Synchronize orchard data between devices
• Improve app performance and reliability
• Respond to customer support inquiries
• Protect against fraud, misuse, or unauthorized access

We do not sell or share your data with third-party advertisers.

3. Sharing of Information

3.1 Service Providers

We may share information with trusted vendors that help with hosting, data storage, analytics, or support services. These providers are bound by confidentiality and security obligations.

3.2 Legal Requirements

We may disclose information if required by law or to protect our rights, users, and systems.

3.3 Within Your Own Organization

If multiple users belong to the same customer account, some operational data may be visible to other authorized users of that organization.

4. Data Storage & Security

We use industry-standard security measures, including:

• Encrypted network communication (HTTPS/TLS)
• Secure credential storage
• Audit logging
• Access control and permission management

Customer data is stored in secure cloud servers located in the United States.

5. Data Retention

We retain customer data for as long as your organization uses the Service. If an account is terminated, we will delete or anonymize information unless legally obligated to retain it.

6. Children’s Privacy

The Service is intended for commercial agricultural use only. We do not knowingly collect information from children under 13. If you believe a child has provided information, contact us and we will remove the data.

7. Your Privacy Rights

Depending on your location, you may have rights such as:

• Access to personal information
• Correction of inaccurate data
• Request for deletion (where applicable)
• Data portability

To exercise these rights, contact us using the information below.

8. Third-Party Services

Some functionality may rely on third-party tools such as cloud hosting, analytics, or authentication services. These providers are contractually restricted from using customer data except as needed to support the Service.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through the app or via email. Continued use of the Service constitutes acceptance of the revised policy.

10. Contact Us

If you have questions regarding this Privacy Policy, please contact us:

LottaBins
Email: support@lottabins.com
Website: https://lottabins.com